FAQ
FAQ for Advertisers
To list a product, log in to your account, select « Add a Product, » and fill in the necessary information such as category, description, rental price, and upload quality photos. Once your listing is created, it will be visible to other users.
Security is our top priority. We verify user profiles, offer a secure payment system, and have a rating system in place to ensure the reliability of rentals.
We promote a community based on trust and respect. Every user has a profile with ratings and reviews from other members. We recommend reading these reviews before proceeding with a rental.
Yes, certain restrictions apply. Illegal, dangerous, or policy-violating items are not allowed. For more details, please refer to our list of prohibited items in the Terms of Use.
After each transaction, both renters and owners can rate each other. Ratings are based on criteria such as communication, product quality, and overall experience. This helps other users make informed decisions.
Our support team is here to help. You can reach us through the app or by email. We strive to respond quickly to all inquiries to ensure the best user experience.
If you encounter an issue with a product, you can report it directly in the app. On the product page, look for a small triangle icon with an exclamation mark. Click on it to report the item. Your report will be reviewed by our team, and appropriate action will be taken to maintain community safety and compliance.
Inviting your friends to join PEEPHOLE is easy—and rewarding! In the app, go to the « Refer a Friend » section. There you’ll find a unique link or code you can share. If a friend signs up and completes a rental, you’ll earn a 1% cashback on the rentals made by those new members. The best part? There’s no earning limit—your rewards grow as long as your referrals keep renting on PEEPHOLE.
Have you enabled app notifications? It’s essential to allow notifications in your device settings in order to receive updates and track your rentals effectively.
FAQ for Clients
Use our search function by entering keywords, or browse through our 36 categories to find the item you want to rent.
Security is our top priority. We verify user profiles, offer a secure payment system, and implement a rating system to ensure rental reliability.
If there’s an issue with an item, we encourage you to contact the owner directly to find a solution. If the problem persists, reach out to our customer support for mediation.
Cancellations are possible. Please refer to our cancellation policy for the conditions and any applicable fees. It’s important to communicate with the owner promptly in case of cancellation.
Payment is made directly through the app. Once your payment information is correctly listed in your profile, you will receive weekly payouts for active rentals.
We promote a community based on trust and respect. Every user has a profile with ratings and reviews from other members. We recommend reviewing these before renting.
Yes, certain restrictions apply. Illegal, dangerous, or policy-violating items are not allowed. For more information, please consult our list of prohibited items in the Terms of Use.
If you encounter a problem with an item, you can report it directly in the app. On the product page, look for a small triangle icon with an exclamation mark. Click this icon to report the item. Our team will then review your report and take the necessary actions to ensure compliance and community safety.
Inviting your friends to join PEEPHOLE is easy—and rewarding! In the app, go to the « Refer a Friend » section. There you’ll find a unique link or code to share. If a friend signs up and completes a rental, you’ll receive a 1% cashback on the items rented by these new members. The best part? There’s no limit to how much you can earn—as long as your referrals keep renting on PEEPHOLE, your rewards continue.
Have you allowed notifications from the app? It’s essential to enable them in your device settings in order to receive updates and follow your rentals properly.